Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
How to remove drop-down field type-in option for Select Box variables in Service Portal - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • How to remove drop-down field type-in option for Select Box variables in Service Portal
KB0688921

How to remove drop-down field type-in option for Select Box variables in Service Portal


1731 Views Last updated : May 28, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

There is a type-in feature available in Service Portal while viewing or selecting Select Box variables. To remove the feature, perform the following steps.

Release

All available versions

Resolution

To hide the type-in option, you have to modify the theme of the portal.

Once the theme is identified, add the following lines of code in the CSS variables section of the same.

.select2-search { 
display: None; 
} 

Save the theme. The type-in feature is no longer available. 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.