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Description

When encryption context was changed for a attachment using SysAttachment.changeEncryptionContext API, system corrupts the attachment, when user doesn't have access to encryption context (to which it is being changed to).

Steps to Reproduce

* create 2 encryption contexts: EC1 and EC2
* create an admin user with role that grants access to EC1, but don't grant access to EC2
* add an encrypted attachment to an existing incident -> use EC1
* run script to use changeEncryptionContext API to attempt to change the encryption context to EC2
* after running the script, download the attachment and see that is corrupt

Workaround

This issue is under investigation. You can Subscribe to this known error article to receive notifications when more information will become available.

 


Related Problem: PRB1252502

Seen In

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Intended Fix Version

Madrid

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Associated Community Threads

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Article Information

Last Updated:2018-06-07 22:40:48
Published:2018-06-08