Symptoms
Certain fields like Short Description, Description, Comments, etc. are not visible in Service Portal widgets
Release
Any release supporting Service Portal
Cause
Issue is most likely caused as a result of failing ACLs
Resolution
- Reproduce the issue in Service Portal with Debug Security turned on
- View the ACL debug data by accessing monkey.do ex. instancename.service-now.com/monkey.do
- Re-configure any failing ACLs that are causing this issue to resolve the field visibility