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Symptoms


In Service Portal Page Designer, scoped Service Portal pages go blank when any editing is done.

Release


Any release.

Environment


Any Environment.

 

Cause and Resolution


This is an expected behavior because the editing is being done outside of the application scope.

In other words, if a page has been created in a scoped application, it is editable only when you are in that scope. If you are in some other scope say "global", you won't be able to edit it in either sp_page table or in the Page Designer.

Additional Information


None.

Article Information

Last Updated:2018-06-08 10:44:54
Published:2018-06-01