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Description

Service Portal - For a Lookup Select Box Variable where the Value Field is a Choice List we should show the label instead of the value in the Ticket Fields Widget

Steps to Reproduce

  1. Go to a record producer for incident table (Create Incident).

  2. Create a new lookup select box variable for the record producer.

    Select the Map to field checkbox.
    Record Producer Table: incident
    cat item: Create Incident

  3. In the question tab, enter the following values:
    Question: category
    Name: category

  4. In the Type Specifications tab, enter the following values
    Lookup from Table: Incident
    Lookup value Field: Category

  5. Navigate to Service Portal and Create Incident under Can We Help You service catalog.

  6. Create a new Incident record.

  7. Follow the link to the ticket page.

    Note that the displayed value is the dictionary value rather than the display value from the lookup select box dropdown.

 

Workaround

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Related Problem: PRB738805

Seen In

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Fixed In

Kingston

Associated Community Threads

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Article Information

Last Updated:2018-06-13 09:20:05
Published:2018-06-07