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Symptoms


When a change request approval is rejected, the change request moves to state is scheduled rather than canceled.

Release


Istanbul Patch 11a 

Cause


The task closer business rule on the task table is triggered and sets the state to 3 (Closed complete). However, the change request state values has been customized where 3 is scheduled.

Resolution


As reverting the state values to out of box would require a lot of rework in the instance, the task closer business rule was modified to exclude the change request table.

 

Article Information

Last Updated:2018-06-01 09:07:05
Published:2018-06-01