It may be noticed that a business service maps does not have the CIs arranged in the same order when compared between production and development instances. The layout may differ from instance to instance.

Root Cause

This behavior is expected. The nodes of a business service map are sorted by their corresponding CI sys_ids before the map is rendered. Therefore, every time a user views a map in the structure will remain more or less constant in the same environment. However, the order of the nodes will not be the same across different instances, as the nodes are sorted by sys_ids and sys_ids will not be the same across different environments.

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Last Updated:2019-05-21 11:42:12