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Issue

All Orchestration activities would immediately fail with an error: "Fault description:null"

 

Cause

  • duplicate/Orphan MID entries in Orchestration application.
  • Update set or cloning

Resolution

  • Log in to the instance.
  • Open the below two links:
    • https://<instance_name>.service-now.com/ecc_agent_application_list.do?sysparm_query=name%3DOrchestration
    • https://<instance_name>.service-now.com/ecc_agent_application_m2m_list.do?sysparm_query=
  • You should find duplicate entries over there, i.e one MID server entry may be present twice.
  • Remove Orphan/Invalid entries.
  • Run a cache.do
  • Restart MID server
  • Try to run the Orchestration activities once again.
  • This time it should go good.

Additional Information

You can contact support if you need any assistance.

Article Information

Last Updated:2019-08-16 23:27:01
Published:2019-08-17