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Description

Setting kb_view and kb_article_view pages to public to make articles from knowledge bases without user criteria accessible does not work when both the Knowledge Management Advanced Installer and Customer Service Portal plugins are activated. A "Knowledge record not found" error message is displayed.

Steps to Reproduce

  1. Log in to an instance as admin.

  2. Navigate to Knowledge > Knowledge bases and click New.

  3. Create a new knowledge base without any user criteria.

  4. Create and publish a new article in the new knowledge base.

  5. Activate the Knowledge Management - Service Portal plugin.

  6. Go to sys_public.list and set active=true for kb_view page.

  7. Go to Service Portal > Pages.

  8. Set public = true for kb_article_view page.

  9. Go to instance/kb and navigate to the article.

  10. Copy the URL and paste it in a new browser window. Check that the article is visible.

  11. Go to instance/$knowledge.do and navigate to the article.

  12. Copy the URL and paste it into a new browser window. Check that the article is visible.

  13. Activate both the Knowledge Management Advanced Installer and Customer Service Portal plugins

    The articles are not visible to the public and the 'knowledge record not found' error message is displayed.

 

 

Workaround

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Related Problem: PRB1165801

Seen In

There is no data to report.

Fixed In

Jakarta Patch 10
Kingston Patch 7
London

Associated Community Threads

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Article Information

Last Updated:2018-06-03 23:23:37
Published:2018-05-31