Notifications

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Symptoms


On Service Portal, when user clicks on Profile from User menu there is no option to set Notification Preferences.

Release


All Releases

Cause


This functionality is not yet available on Service Portal. In out of the box instance there are no pages or widgets which are currently designed to provide similar functionality. 

From a development standpoint, this should be an enhancement request.

Workaround


Its possible to use the UI Action to determine what URL the users need to be sent to and create an 'Icon Link' widget depending on where this functionality needs to be embedded.

The UI Action is available here: 
>>> https://instance-name.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=35cfb8724a3599d21b0ab80998221a49 

Additional Information


Community article:

How to Manage Subscriptions to Notifications in Service Portal

Article Information

Last Updated:2018-07-19 12:39:34
Published:2018-05-30