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Symptoms


On a Visual task board which was built based on "state" field ("guided board"), when user moves the card from "In progress" lane to "Resolved" lane, system opens up the card with the message "A UI Policy has prevented you from making  a change" as shown in the below screenshot,

Release


Any release 

Cause


There are UI policies setup on the "Incident" form with condition checks for state change and accordingly it sets certain fields on the form as mandatory, hence these UI policies are blocking the record from moving to "Resolved" lane as the fields like resolution details, code, etc are not yet filled-in, but they were made mandatory.

Resolution


Before changing the lane, fill-in the mandatory fields or customize the UI policies as per your business needs with Visual Task Board so that UI policy doesn't restrict the card. 

Additional Information


Visual Task Board 

UI Policies 

Article Information

Last Updated:2019-06-13 07:19:32
Published:2019-06-13