Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
How to generate a shortened/tiny URL for a Chat queue - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • How to generate a shortened/tiny URL for a Chat queue
KB0688178

How to generate a shortened/tiny URL for a Chat queue


33043 Views Last updated : Jul 24, 2025 public Copy Permalink English (Original)
  • English (Original)
  • Japanese
KB Summary by Now Assist

Issue

For a frequently accessed page such as a Chat queue, you might need to generate a short/tiny URL that is user friendly.

The normal convention, for example, of a Chat queue URL is as follows:

https://<instance-name>.service-now.com/$chat_support.do?queueID=e6560e1e34121300964f4a5a785931a9

This article shows how to set up a shorter, more user-friendly URL:

https://<instance-name>.service-now.com/spchat

Procedure

  1. Retrieve the queue ID.
    1. Navigate to Connect > Support Administration > Queues.
      1. Open the Queue for which you want to make a shortcut.
      2. Capture the Support Link, for example, $chat_support.do?queueID=e6560e1e34121300964f4a5a785931a9.
    2. Create a System Processor.
      1. Navigate to System Definition > Processors.
      2. Click New and create a system processor with the following values:
        • Name: any name
        • Type: Select script
        • Path: Enter a single word for what will appear after your instance name, for example, spchat. (Note that words like sp/chat are not valid for this field.)
        • Script: Enter the following code (substituting the queue ID for the one captured in the previous steps)
          (function process(g_request, g_response, g_processor) {

          g_processor.redirect('/$chat_support.do?queueID=e6560e1e34121300964f4a5a785931a9');

          })(g_request, g_response, g_processor);
      3. Click Submit.
    3. Log out of the instance and open a new browser window.
    4. Enter the URL to the instance and the path defined in the newly created system processor, that is, https://<instance-name>.service-now.com/spchat
      • If /spchat doesn’t work, try /spchat.do
    5. When prompted, enter credentials for a valid user.

Processor screenshot (example)


Release

Beginning with Helsinki


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • Screen Shot 2018-05-30 at 12.17.07 pm.png

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.