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Description

Service Portal does not honor the 12-hour format for date/time variable (glide.sys.time_format)



Steps to Reproduce

1. Navigate to System Properties > Basic Configuration
2. Change the glide.sys.time_format property to "hh:mm:ss a (12 hour AM/PM)"
3. Edit the "Create an Incident" Record Producer and add a Date/time variable
         /sc_cat_item_producer.do?sys_id=3f1dd0320a0a0b99000a53f7604a2ef9
4. Navigate to the Service Portal > Service Catalog > Can we help you ? > Create an Incident
        /sp?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9
5. Change the value of the Date/time variable
 
Expected Result
The time value should be in a 12-hour format
 
Actual result
The value displays in a 24-hour format ignoring the system setting 

Workaround

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Related Problem: PRB748303

Seen In

Helsinki Patch 3
Helsinki Patch 4
Helsinki Patch 7

Fixed In

London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-09-05 16:20:52
Published:2018-09-05