Service Portal does not honor the 12-hour format for date/time variable (glide.sys.time_format)

Steps to Reproduce

1. Navigate to System Properties > Basic Configuration
2. Change the glide.sys.time_format property to "hh:mm:ss a (12 hour AM/PM)"
3. Edit the "Create an Incident" Record Producer and add a Date/time variable
4. Navigate to the Service Portal > Service Catalog > Can we help you ? > Create an Incident
5. Change the value of the Date/time variable
Expected Result
The time value should be in a 12-hour format
Actual result
The value displays in a 24-hour format ignoring the system setting 


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Related Problem: PRB748303

Seen In

Helsinki Patch 3
Helsinki Patch 4
Helsinki Patch 7

Fixed In


Associated Community Threads

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Article Information

Last Updated:2019-07-08 06:29:14