Symptoms

Not able to select Contact when creating a trigger condition on the sn_customerservice_case table

Release

Kingston Patch 4

Need to add the customer_contact to the User Field attribute

1. Go to the trigger condition

2. Right-click on the "User Field" label and choose "Configure Dictionary"

3. Replace the attributes with:

allow_references=true,reference_types=sys_user;customer_contact

4. Update and go back to the Trigger Condition

5. Contact should now be blue