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Description

Activating the Service Portal - Service Catalog V2 or Service Portal - Service Catalog plugins before the Service Portal for Enterprise Service Management plugin leads to missing Service Portal pages, dependencies, and route maps. Service Portal - Service Catalog V2 automatically activates Service Portal - Service Catalog, but activating either of these first fails to activate the Service Portal for Enterprise Service Management plugin.

 

Steps to Reproduce

 

  1. Upgrade an instance from Helsinki to Kingston so it does not have the com.glide.service-portal plugin active.

  2. Activate the Service Portal - Service Catalog V2 plugin, which will automatically activate the Service Portal - Service Catalog plugin.

    Note that the Service Portal for Enterprise Service Management plugin that depends on the Service Portal - Core plugin has not been activated.

  3. Activate the Service Portal for Enterprise Service Management plugin.

    Check the sp_page.list for catalog-specific pages such as sc_category, sc_home, sc_landing, sc_wishlist. They are missing. (e.g., the sp_page record with id=sc_category and sys_id=07261a2147132100ba13a5554ee49092 has not been loaded)

    Check sp_page_route_map.list and note that catalog-specific route maps are missing (Catalog Landing and Order Status).

 

Workaround

This issue is fixed in all currently supported versions. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

 


Related Problem: PRB1282507

Seen In

Kingston

Fixed In

Jakarta Patch 10
Kingston Patch 7
London
Madrid

Associated Community Threads

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Article Information

Last Updated:2019-05-24 14:46:07
Published:2019-05-24