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Description

VTB (visual task board) pop-up card editor shows journal fields (Comments and Work notes) based off the parent record write ACLs instead of the board's table ACLs.

Steps to Reproduce

  1. Edit the write ACL on incident.comments to pass only for the admin role.

  2. Impersonate a user without the admin role (itil user).

  3. Go to a list of incidents, right-click the column header of a choice field such as priority, and choose Show in Visual Task Board.

  4. Click one of the cards.

    Note that both the Comments and Qork notes journal fields appear even though the user cannot write to the Comments field.

You can also reproduce this issue by editing the task.work_notes ACLs and allowing the user to pass the incident.work_notes. When going to the VTB card, the Work notes journal field input will not display even though you can see it on the record.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1276007

Seen In

Jakarta Patch 8

Intended Fix Version

London Patch 2
Madrid

Fixed In

Kingston Patch 9

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-08-21 07:03:47
Published:2018-06-01