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Description

When more than 16 POP servers are defined in Email accounts, the Email Diagnostics page incorrectly reports "Connection Failed" for some email accounts even though an actual test from the account is succesful.

Steps to Reproduce

  1. Navigate to System Diagnostics > Email Diagnostics (https://<instance>.service-now.com/email_diagnostics.do).

    Note that some Email accounts are reporting "Connection Failed".

  2. Click the Account link for one of the accounts reporting Connection Failed to open the Email Account configuration.

  3. Click on Test Connection under Related Links.

    Confirm a Connection Successful result

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1240675

Seen In

There is no data to report.

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-09-25 17:00:36
Published:2018-06-26