Stage field on Requested Item form is showing "request_approved" instead of "Request Approved"

2451 Views Last updated : Apr 7, 2024 public Copy Permalink

Symptoms

After ordering a catalog item, once the REQ is approved, the stage of RITM shows "request_approved" instead of "Request Approved"

Istanbul, Jakarta

For wf_stage records on the related workflow versions, customer has the value set as "Request Approved" instead of "request_approved"

Resolution

Go to the wf_stage records, filter them by impacted workflow versions, make sure that the Value is setup as "request_approved"

The world works with ServiceNow.

Did this KB article help you?