Cannot view some knowledge bases despite correct user criteria.

Steps to Reproduce

  1. Impersonate a user with the Customer role.

  2. Navigate to Self-Service > Knowledge.

    The following knowledge bases are not shown: Communities, System Error Codes. These knowledge bases have User is Customer on the CanRead tab.


If you have Company Separation, add the attribute no_separation=true on dictionary definition of User Criteria table.

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience.


Related Problem: PRB1262030

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Article Information

Last Updated:2020-11-15 12:05:41