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Symptoms


After enable SAMP (Software Asset Management Premium) plugin, customer didn't find "Publisher Overview" module. The expected behaviour should be available according to documentation:

https://docs.servicenow.com/bundle/kingston-software-asset-management/page/product/software-asset-management2/concept/c_SAMDashMicOracle.html

Snippet from documentation:

Note: The Software Publisher Overviews dashboard is accessible by navigating to Software Asset > Publisher Overview, but only when at least one publisher pack is active.

Release


Kingston

Cause


Missing plugin "Performance Analytics - Content Pack - Software Asset Management Professional" (com.snc.pa.samp)

ie:
https://<INSTANCE_NAME>.service-now.com/nav_to.do?uri=v_plugin.do?sys_id=com.snc.pa.samp

Resolution


Activate "Performance Analytics - Content Pack - Software Asset Management Professional" (com.snc.pa.samp)
https://<INSTANCE_NAME>.service-now.com/nav_to.do?uri=v_plugin.do?sys_id=com.snc.pa.samp

After activated plugin "Performance Analytics - Content Pack - Software Asset Management Professional", Publisher Overview module exist as below: 

 

Article Information

Last Updated:2018-08-05 23:02:01
Published:2018-05-26