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Description

After enabling the SAMP (Software Asset Management Premium) plugin, the "Publisher Overview" module is not available. The expected behavior should be available according to documentation: Software Publisher Overviews dashboard

Snippet from the documentation article:

Note: The Software Publisher Overviews dashboard is accessible by navigating to Software Asset > Publisher Overview, but only when at least one publisher pack is active.

Release or Environment

Kingston

Cause

Missing plugin "Performance Analytics - Content Pack - Software Asset Management Professional" (com.snc.pa.samp) see: https://<instance-name>.service-now.com/nav_to.do?uri=v_plugin.do?sys_id=com.snc.pa.samp

Resolution

Activate the "Performance Analytics - Content Pack - Software Asset Management Professional" (com.snc.pa.samp)

After activating it, the Publisher Overview module should show up like in the following image: 

 

Article Information

Last Updated:2019-08-20 03:28:01
Published:2019-08-20