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Software asset management missing "Publisher Overview" module - Support and Troubleshooting
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  • Software asset management missing "Publisher Overview" module
KB0687471

Software asset management missing "Publisher Overview" module


1439 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

After enabling the SAMP (Software Asset Management Premium) plugin, the "Publisher Overview" module is not available. The expected behavior should be available according to documentation: Software Publisher Overviews dashboard

Snippet from the documentation article:

Note: The Software Publisher Overviews dashboard is accessible by navigating to Software Asset > Publisher Overview, but only when at least one publisher pack is active.

Release

Kingston

Cause

Missing plugin "Performance Analytics - Content Pack - Software Asset Management Professional" (com.snc.pa.samp) see: https://<instance-name>.service-now.com/nav_to.do?uri=v_plugin.do?sys_id=com.snc.pa.samp

Resolution

Activate the "Performance Analytics - Content Pack - Software Asset Management Professional" (com.snc.pa.samp)

After activating it, the Publisher Overview module should show up like in the following image: 

 


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