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Description

The UI11 Process Flow is shown only for some users. 

Cause

There are two UI Macro process_flow.xml which are conflicting and the one is used for that user for which the process flow appears green is the following: 

https://<instance-name>.service-now.com/sys_ui_macro.do?sys_id=4bcb4b840a0a0b9f00ae822ff0cef724 

Resolution

Disable the UI Macro for UI11 or rename it which should resolve this issue. 

Article Information

Last Updated:2020-11-04 07:14:57
Published:2020-11-04