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Description

Knowledge Categories with an ampersand (&) in the label cause the following error when using the KB Category Picker (kb_categories_dialog) in a Knowledge form to select a category:
"The entity name must immediately follow the '&' in the entity reference."

Steps to Reproduce

  1. Navigate to kb_category.list.

  2. Modify the demo category Applications to Software & Applications.

    This should be a part of the IT Knowledge Base if demo data is loaded.

  3. Navigate to sys_properties.list.

  4. Set glide.ui.escape_text to false.

  5. Open or create a Knowledge article (kb_knowledge.list).

  6. Set the Knowledge Base to IT.

  7. Click the Reference icon next to Category to launch the Category Picker UI page (kb_categories_dialog).

    Note the following error: "The entity name must immediately follow the '&' in the entity reference."

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix to this issue.


Related Problem: PRB668485

Seen In

Fuji Patch 12 Hot Fix 1
Fuji Patch 13 Hot Fix 1
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Geneva Patch 7

Fixed In

Geneva Patch 8
Helsinki Patch 2
Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-05-23 23:47:42
Published:2018-05-24