Symptoms

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When trying to submit a Record Producer and the "sc_cat_item" page is stuck at submitting and there is a 404 (Invalid Request) error on the console. This might be due to an exception on the nodelogs, Please see the below example

"...

2018-05-18 07:40:00 (719) Default-thread-3 D242BC9FDBCE9F00EEC724B3CA96190F txid=95747c93db02 WARNING *** WARNING *** Evaluator: java.lang.ClassCastException: com.glide.script.GlideElement cannot be cast to com.glide.script.glide_elements.GlideElementReference
Caused by error in <refname> at line 54
com.glideapp.servicecatalog.RequestNew.createRequestItem(RequestNew.java:308)

..."

If you don't the see the exception other than the Service Catalog Rest API error, Please add the item to the cart and then try to submit again.

Release

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Kingston 

Environment

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Browser, Service Portal

Cause

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Change in Request Item Dictionary Data Type

Resolution

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Please check the Dictionary Entry for these 2 fields "Item", "Short Description", "Opened by" and "Request" fields in Requested Items (sc_req_item) table and compare it with an OOB instance.