Notifications

115 views

Description


In general, there is no out of the box provision available on mobile app to display the categories list. This article, will advice on how can we achieve this missing feature by leveraging the out of the box provided SC Categories widget and service portal. 

Procedure


  1. Out of the box provided sc_home has the "SC Categories" widget in it, clone this page and name is at sc_mobile_categories
  2. Remove the widgets other than  "SC Categories" widget from the newly created sc_mobile_categories page and save the page
  3. Create a mobile module called "Categories" via navigating to "System Mobile UI=>Mobile Modules"
  4. Point this mobile module to the newly created page "/sp?id=sc_mobile_categories", this will load the categories in mobile app as below,

Applicable Versions


Jakarta 

Additional Information


https://docs.servicenow.com/bundle/jakarta-platform-user-interface/page/administer/tablet-mobile-ui/task/customize-mobile-homepages.html

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/concept/c_ServicePortal.html

Article Information

Last Updated:2018-05-18 01:18:02
Published:2018-05-18