The edit button is not appearing on the Child Cases related list for sn_customerservice_case table

Steps to Reproduce

  1. Open any sn_customerservice_case record
  2. Insert the Parent field inside the Form Layout and make sure that it has Reference floats checked
  3. From the case, click on Configure > Related Lists and add Case > Parent
  4. Right-click on the column header inside the Related list added to the case and select Configure > List Control
  5. Make sure that Omit Edit button is unchecked and Omit Edit condition is empty
  6. The Edit button should appear in case the write ACL are not failing on the table but it is still not the case.


Modify the condition of sys_ui_action.do?sys_id=4db8d40fb3300300ba066e5f26a8dc1d in order to let the condition of the UI Action evaluated as true

Related Problem: PRB1250863

Seen In

There is no data to report.

Intended Fix Version

Kingston Patch 8

Fixed In


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Associated Community Threads

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Article Information

Last Updated:2018-07-03 10:09:58