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Object is undefined or null - Support and Troubleshooting
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  • Object is undefined or null
KB0686975

Object is undefined or null


3391 Views Last updated : Apr 25, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Pop up /Message saying that the object is undefined.

Cause

In javascript, the object was set to null as the method returned null.

Resolution

Include an if statement to check if the object is not null and then use the object properties, for example:
var priority = gr. getreference("incident_prioirty")
if (prioirity)
{
// do something with the priority
}

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