Symptoms
Worknotes field does not show up, although its configured on the form.
Release
ALL
Cause
Duplicate Activity (Filtered) found on the form
Resolution
There should be only one Activity (Filtered) configured on the form. If there are duplicate Activity (Filtered), Worknotes will be hidden.
Additional Information
Please also review,
System Property glide.ui.incident_activity.fields and make sure "comments and worknotes"
Checked the User Preference: "glide.ui.incident_activity.fields" and "glide.ui.incident_activity.fields"