15 views

Symptoms


Worknotes field does not show up, although its configured on the form.

Release


ALL

Cause


Duplicate Activity (Filtered) found on the form 

Resolution


There should be only one Activity (Filtered) configured on the form. If there are duplicate Activity (Filtered), Worknotes will be hidden.

Additional Information


Please also review, 

System Property glide.ui.incident_activity.fields and make sure "comments and worknotes"

Checked the User Preference: "glide.ui.incident_activity.fields" and "glide.ui.incident_activity.fields"

Activity Formatter Documentation

Article Information

Last Updated:2018-06-01 00:57:36
Published:2018-05-16