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Unable to save/update variables' values in variable editor on catalog task form (sc_task) - Support and Troubleshooting
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KB0686857

Unable to save/update variables' values in variable editor on catalog task form (sc_task)


4754 Views Last updated : Aug 24, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

When trying to update variables in the variable editor through a catalog task, the changes are not saved.

Cause

There can be one of the two possibilities (or sometimes both) and both focus on how your "sc_task" table's form layout is configured:

  • The form layout might have been configured to display the variable editor twice.
  • Or, you have a dot-walked field pulled up with the name "Variables" and it will show in the form layout something like: "Requested Item.Variables"

As the variable is not being updated in both places, the value reverts to the original value.

Resolution

  1. Open a catalog task
  2. Open the context menu on the form header: Configure > Form Layout
  3. Locate the section with the duplicate variable editor or the dot-walked field
  4. Select the component on the right slush bucket and move it to the left side

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