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Description


When you try to create a new variable in a Service Catalog - Requested Item, you will get this below error message:
 
 

Symptoms


The user's profile under sys_user might have the Preferred Language set to NULL.


Resolution


Go to Sys_user Table
Look for the User Account
Update the Preferred Language in the User's Account to NONE or Eng.


Additional Information


This error message will also be available in the system logs:

java.sql.BatchUpdateException: Duplicate entry 'question-help_tag-More information-NU' for key 'name_2'

Article Information

Last Updated:2018-05-15 05:13:46
Published:2018-05-15