Symptoms

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The translations for a catalog item are no longer visible post catalog item import/ retrival of a catalog item from one instance to the other.

Release

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All releases

Cause

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The issue occurs due to importing table data for sys_translated_text and sys_translated table prior to retrieving and committing the catalog item that would use the translation.

Looking under the sys_translated_text table, one would find that there is no record associated to the sys_id of the catalog items.

Resolution

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Create the translations under sys_translated_text and sys_translated table after the creation of their respective catalog item, so that the sys_id's match. Post that, move the catalog item and translation to the next instance.