Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Increasing Service Portal log (sp_log) to more than 90-day default - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Increasing Service Portal log (sp_log) to more than 90-day default
KB0686829

Increasing Service Portal log (sp_log) to more than 90-day default


5986 Views Last updated : Jan 10, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

For reporting purposes, you might want to have the Service Portal Log Entries table (sp_log) store data for more than the 90-day default.

Note – Increasing the number of days stored in the log to more than the 90-day default could cause significant performance issues.

Release

All versions using Service Portal

Resolution

  1. Days are stored in seconds so determine the number of seconds in the number of days you want to use.
  2. The OOB value of 90 days is 7,776,000 secs.
  3. Navigate to System Maintenance > Table Cleanup.
  4. Search for a rule with the tablename sp_log and open the record.
  5. Change Age in seconds to 31536000 (365 days in seconds).
  6. Save/submit the record.

Related Links

Apply Table Rotation


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.