When selecting Task Template under Event Management, the fields shown in the Template field are different depending on the user role.

Steps to Reproduce

  1. Log in as a user with the evt_mgmt_admin role.

  2. Go to Event Management > Task Template, and click New.

  3. Make sure the Incident table is selected.

  4. Examine the drop-down options in the template.

    Note that the list for evt_admin contain only part of the fields of the incident.


This is operating as designed. Incident ACLs are defined out of the box to prevent templates for all fields except a white list.

Look at 

The ACL name incident.* excludes all fields from the drop-down Template field, while the other ACLs listed include each individual field into the drop-down list. You can change this ACL to fit your needs.

Related Problem: PRB1278572

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Article Information

Last Updated:2019-05-21 11:36:10