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Symptoms


Following errors are seen when a catalog item/ record producer is accessed via service portal.

org.mozilla.javascript.EvaluatorException:GlideRecord.setTableName - empty table name (;line 132)
Script Source logged to the console.
Failing widget: 'SC Catalog Item'(0fd6a6f247230200ba13a5554ee490b3)
 
 

Release


All Releases

Cause


One or more than one of the catalog variables of type reference associated with this catalog item/record producer are not mapped to any table under Type Specifications tab.

This can happen when the catalog items are created via an update set and the Table referenced under Type Specifications tab has a different sys_ids in source (instance from where the update set is taken) and destination (instance to which the update set is imported).

Resolution


Verify all the variables of type "reference" associated with this catalog item/record producer have a table mapped under the "Type Specifications" Tab on the Catalog Variable form.

 

Article Information

Last Updated:2018-05-15 04:52:31
Published:2018-05-15