If you use legacy global search in Kingston, the breadcrumbs are broken for search results displayed in the format of Catalog Items.

Steps to Reproduce

  1. Hop into demonightlykingston
    2. Navigate to https://demonightlykingston.service-now.com/ess/search_results.do?sysparm_search=password
    3. Scroll down to the section that returns Catalog Items

    Breadcrumbs are missing

    You get the same results if you revert to using Legacy Global Search and then search for password in the Desktop UI global search.

    See screenshots Jakarta vs Kingston


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix to this issue.

You can subscribe to this known error article (click the Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB1250356

Seen In

There is no data to report.

Intended Fix Version


Fixed In

Kingston Patch 6

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-15 07:35:06