Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
How to configure the list layout for a reference field popup view - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • How to configure the list layout for a reference field popup view
KB0686318

How to configure the list layout for a reference field popup view


42186 Views Last updated : Aug 24, 2022 public Copy Permalink English (Original)
  • English (Original)
  • Japanese
KB Summary by Now Assist

Issue

This article describes how to configure a list layout for a reference list pop-up view. This example uses the Caller field on the Incident table.

Procedure

  1. Navigate to System UI > Views.

  2. Search for name = sys_ref_list and open the record.

  3. Select the Lists related list.

  4. Search for the table for which you want to change the view and open the record.

    This is the table you are referencing.

    Once you open the record, you will see a related list called List Elements. This related list shows the columns that will be displayed on the pop-up view for the reference field.

  5. Modify the List layout by either deleting columns or adding new ones by clicking New. 

    If you are creating a new column, you can use the same format as one of the other columns on the view. For example:


    • Element: Column name
    • Position: Position you want this column to be in relation to the rest
    • List ID: Table


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.