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Activity Formatter field shows as empty - Known Error
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  • Activity Formatter field shows as empty
KB0686242

Activity Formatter field shows as empty


1104 Views Last updated : Oct 16, 2023 public Copy Permalink
KB Summary by Now Assist

Description

Including angle brackets ( < and > ) in a string field causes the entire field's contents to be omitted from the Activity Formatter.

Steps to Reproduce

  1. Go to Incident > Open and open an incident that you can test with.
  2. Add the Short Description field in the Activity Formatter's filter.
  3. Update the Short Description Field with the following text: 
    To: Test Email <testemail@example.com>

  4. Save the Incident.
    Note that the Short Description field in the Activity Formatter does not show the new value.
  5. Test again with any text that doesn't use the < > symbols.
  6. Save the Incident again.
    Note that the Short Description field in the Activity Formatter now shows the new value.

 

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB953495

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