Including angle brackets ( < and > ) in a string field causes the entire field's contents to be omitted from the Activity Formatter.

1. Go to Incident > Open and open an incident that you can test with.
2. Add the Short Description field in the Activity Formatter's filter.
3. Update the Short Description Field with the following text: 

   To: Test Email <testemail@example.com>
   
   

4. Save the Incident.
   Note that the Short Description field in the Activity Formatter does not show the new value.
5. Test again with any text that doesn't use the < > symbols.
6. Save the Incident again.
   Note that the Short Description field in the Activity Formatter now shows the new value.

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.