Including angle brackets ( < and > ) in a string field causes the entire field's contents to be omitted from the Activity Formatter.
Steps to Reproduce
- Go to Incident > Open and open an incident that you can test with.
- Add the Short Description field in the Activity Formatter's filter.
- Update the Short Description Field with the following text:
To: Test Email <email@example.com>
- Save the Incident.
Note that the Short Description field in the Activity Formatter does not show the new value.
- Test again with any text that doesn't use the < > symbols.
- Save the Incident again.
Note that the Short Description field in the Activity Formatter now shows the new value.
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Related Problem: PRB953495