Notifications

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Symptoms


Some of the comments/Worknotes might be truncated when viewed from Ticket Conversation or Form widget in Service Portal but it shows up in the Activity Stream when viewed in the Platform. 

Release


From Jakarta

Environment


Service Portal

Cause


Large amount of history (comments/worknotes) involved with the record

Resolution


Increase the system property "glide.service_portal.stream_entry_limit" to a higher number

Article Information

Last Updated:2018-06-01 01:05:08
Published:2018-05-09