Notifications

87 views

Description


Global text search does not show results sorted in alphabetical order, this is by design.

Search results are sorted based on the retrieved individual records scoring, calculated on a sum of three main components. The relevant factors of a document score are: frequency of the search terms, sequence of the search terms, weight of the indexed source fields.

The most relevant high scoring results from a search are always listed on top, following the lower scoring ones in descending order. 

 

Documentation


More information can be found in the documentation pages below:

https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/search-administration/concept/c_DocumentScoring.html 


 

Applicable Versions


All versions

 

Article Information

Last Updated:2018-06-01 05:21:42
Published:2018-06-01