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Global text search does not show results sorted in alphabetical order - Support and Troubleshooting
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KB0686128

Global text search does not show results sorted in alphabetical order


696 Views Last updated : Jan 3, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Description


Global text search does not show results sorted in alphabetical order, this is by design.

Search results are sorted based on the retrieved individual records scoring, calculated on a sum of three main components. The relevant factors of a document score are: frequency of the search terms, sequence of the search terms, weight of the indexed source fields.

The most relevant high scoring results from a search are always listed on top, following the lower scoring ones in descending order. 

 

Documentation


More information can be found in the documentation pages below:

https://docs.servicenow.com/csh?topicname=c_DocumentScoring.html&version=latest 


 

Applicable Versions


All versions

 


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