Global search doesn't show the results in the sorted manner

Description

Global search results are sorted based on their individual score so the most relevant result is always on the top. 

The high-level components of a document score are frequency of the search terms, sequence of the search terms, and weight of the source field.

More details can be found at: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/search-administration/concept/c_DocumentScoring.html 

Applicable Versions

All versions