Issue
How to disable/hide Debug Catalog Items from global search
Description
The OOB Catalog Item Session Debugging is active by default. When doing a global search using the word search, this catalog shows in the results.
https://xxx.service-now.com/nav_to.do?uri=sc_category.do?sys_id=dbb4a872d7421100b9a5c7400e6103c0
Because these results contain debug information that is not relevant for all users, you might not want to have all the results display for all users.
Procedure
To remove this catalog item from the search results, apply user criteria.
- Go to the catalog item Session Debugging and navigate to the Available For or Not Available For related lists. If the lists do not appear on the form, add them.
- Click Edit to add an existing user criteria record, or click New to create a new one.
- Save the record to associate the user criteria record with the category.
Applicable Versions
All versions