When the options "Disable commenting" and "Disable suggesting" options are set on a Knowledge Base form (Knowledge --> Administration --> Knowledge Bases) and the Save or Update buttons are used, all knowledge articles in the knowledge base have their article level values of disable_commenting and disable_suggesting set to the correct value because the Save/Update UI Actions have code to perform this operation. However, when these options are set in list view, the article fields of disable_commenting and disable_suggesting are not set. This behavior is inconsistent with the form.
Steps to Reproduce
Navigate to Knowledge -> Administration ->Knowledge Bases.
Add the "Disable commenting" (and/or "Disable suggesting") column to the view.
In this list view, change the value of "Disable commenting" to false for a specific knowledge base or all knowledge bases.
Note that commenting is still enabled on the articles in the knowledge base where the "Disable commenting" value was set to false. To verify, go to kb_knowledge.list, filtering for the knowledge base where this option was applied and add the "Disable commenting"/"Disabled suggesting" columns to the form.
Note that when you set this option in the knowledge base form, all of the articles should have their disable_commenting and disable_suggesting values set to whatever option was chosen upon Save/Update.
This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.
Related Problem: PRB1113253