Description
The user has turned on the system property for user presence, but the user presence functionality does not work as expected:
- system property 'glide.ui16.live_forms.enabled' = true
- system property 'glide.ui.presence.disabled' = false
Steps to Reproduce
- Login to instance as Admin user using Chrome and disable the Presence
- Login to the instance let's say as ITIL user using Firefox
- In Chrome, as admin, enable the Presence, notice that presence icon becomes available
- Notice that in Firefox session presence icon is not reflected, even if you try to log out and log back in but
presence does not show.
- Notice that in Firefox session presence icon is not reflected, even if you try to log out and log back in but
- Clear the browser cache in Firefox and notice that presence icon works.
Workaround
After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience.
As a workaround, clear the instance and browser cache.
Related Problem: PRB1157537
