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Symptoms


The User Presence  Properties are set to true but still the feature is not working. 
-- Your avatar on header doesnt show green dot on home page:
 
-- When two users watching same record, user presence is not visible on the header of the form:
 

Release


Jakarta

Environment


UI16

Cause


-- Correct user presence property is not enabled
-- After presence property is enabled, browser cache is not cleared

Resolution


1.Make sure value of the system property 'glide.ui.presence.disabled' is false:
https://<your_instance_name>.service-now.com/sys_properties_list.do?sysparm_query=name%3Dglide.ui.presence.disabled&sysparm_first_row=1&sysparm_view=
 
2. Clear browser cache to see the change. Its due to problem 'PRB1157537'. User presence works only if the browser cache is cleared after property is enabled.

Additional Information


1. Here you can read more about this system property:
https://docs.servicenow.com/bundle/kingston-platform-user-interface/page/use/navigation/task/t_DisableUserPresence.html
2. Read more about presence:
https://docs.servicenow.com/bundle/kingston-platform-user-interface/page/use/navigation/concept/c_UserPresence.html
3. If you want to read more about the Problem : PRB1157537 (user presence works only if the browser cache is cleared after property is enabled.)

Article Information

Last Updated:2018-05-04 15:17:39
Published:2018-05-04