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Issue

The User Presence Properties are set to true but still the feature is not working. 

  • Your avatar on the header doesn't show a green dot on the home page:



  • When two users are watching the same record, user presence is not visible on the header of the form:

 

Environment

Jakarta - UI16

Cause

  • The correct user presence property is not enabled
  • After the presence property is enabled, browser cache is not cleared

Resolution

  1. Make sure the value of the system property 'glide.ui.presence.disabled' is false:
    https://<your_instance_name>.service-now.com/sys_properties_list.do?sysparm_query=name%3Dglide.ui.presence.disabled&sysparm_first_row=1&sysparm_view=
  2. Clear browser cache to see the change. User presence works only if the browser cache is cleared after the property is enabled.

Additional Information

Article Information

Last Updated:2019-08-20 03:28:06
Published:2019-08-20