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Symptoms


Embedded List does not show the Display Value of Reference Field. Instead it shows the sys_id (SysID).
The field is a reference field, but instead of the display value being showing sys_id.

 

Release


Any ServiceNow Release

 

Cause


Dictionary record of the custom field is set as Display =true. When compared with out of the box table, the it was the “Number” field which has set as Display = true.
 

Resolution


In order to see value on embedded lists make Number as Display =true. 

Additional Information


- Document ID field types are showing sys_id instead of display field
 
- Nested reference fields used as display values display as sys_ids when used as the sort field in a list
 

Article Information

Last Updated:2018-05-09 14:13:28
Published:2018-05-04