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Description

The field "Approving" [document_id] appears on Approval records [sysapproval_approver] forms. This field generally displays the type of the record and the record number you will be "Approving", for example, Approving [Change Request: CHG0000038].

However, on Service Portal, when this record is opened using the Form widget, this field is rendered simply as text and not a regular form field, and the formatting is also bad.

Steps to Reproduce

Go to a Service Portal Approval record by going to the following URL: <instance-name>.service-now.com/sp?id=form&table=sysapproval_approver&sys_id=<approval-record-sys_id>.

Note that instead of the "Approving" [document_id] field being rendered as a normal read-only field on the form, the field is rendered as normal text on the form widget and the formatting is bad (for example, ApprovingChange Request: CHG0000038).

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB955416

Seen In

Helsinki Patch 4

Associated Community Threads

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Article Information

Last Updated:2018-08-01 16:29:40
Published:2018-07-18