Symptoms
Using gs.log or gs.addInfoMessage to test the evaluation of the Entitlement Scripts will not create an entry in syslog table or the info message will not be displayed.
Release
All releases.
Cause
The Service Catalog property glide.sc.use_user_criteria is set to true.
Resolution
Changing the value of the property glide.sc.use_user_criteria to false will enable Entitlement Scripts to be executed.