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When the user form Date Format and Time zone is set to the default, ITIL user cannot see global domain choices - Known Error
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  • When the user form Date Format and Time zone is set to the default, ITIL user cannot see global domain choices
KB0685494

When the user form Date Format and Time zone is set to the default, ITIL user cannot see global domain choices


811 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When users do not have write access to the sys_user.time_zone field, visibility to it is lost on the form, too. 

Steps to Reproduce

  1. Impersonate the maint user.

  2. Create an ACL with the following values:

    • Name: sys_user.time_zone
    • Operation: write
    • Advanced: true
    • Script: false
  3. Impersonate any user without a role.

  4. Click "My profile" under the avatar.

    Note that the user is not able to see the value for the time zone field.

Workaround

Give the user write access to the time_zone field. 


Related Problem: PRB1273426

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