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Issue Summary

When adding a user to the sn_customerserviceadmin role, users lose access to the catalog items in the ServicePortal.
Mostly when the explicit roles plugin gets enabled, it appears the system adds the Not Available user criteria to catalog items.

 

Solution Proposed

In order to restore user access to the catalog items, open the affected items, and update the user criteria, removing the Not Available. This will allow external users access.

 

 

Article Information

Last Updated:2018-06-11 16:40:17
Published:2018-06-11