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 Istanbul Patch 11b : Known Errors

This article presents notable known errors in  Istanbul Patch 11b, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Istanbul Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0656082PRB1237886Project Portfolio ManagementPotential data loss for customers with com.snc.project_management plugin active but have not activated com.snc.project_management_v2.
KB0598416PRB713556UI ComponentsUsing AMB Client on the parent frame from the contained frame causes a memory leak in IE11
KB0657450PRB1241406PersistenceCMDB TPP migration is creating records in the [cmdb$par1] table with sys_class_path is NULL. Some relationships are not showing on CMDB related lists and searches against CMDB tables are not returning all records.
KB0621611PRB673936EmailInbound email attachments are not working as expected
KB0563680PRB655488SecurityCustomers using the SSLv3 protocol or the RC4 cipher will experience broken integrations when upgraded to Java 1.6.0_101 or 1.8.0_40
KB0597327PRB703022AuthenticationLDAP requests fail after upgrade to Helsinki. "Certificates does not conform to algorithm constraints."

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0564331PRB656738UI ComponentsStyle issues with Additional Comments field and Activity Formatter display
KB0622300PRB933587ChatCMS Chat Legacy "Not available" message is not showing when Schedule is out of hours
KB0597466PRB659934UI ComponentsAccessing a public report from type List deletes the default record of the report table from sys_ui_list, causing the default list for a table to revert to its system-generated version
KB0676879PRB1235210Activity StreamSingle line long text in description field gets right side cut-off when viewed in Activity stream. Browser re-size will make it visible again.
KB0634638PRB742211UI ActionCurrency code is reverted to "$" when updating a currency field via the client script
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0551305PRB645540PersistenceCustomization of a base system choice list for a field on extended table may be overwritten by an upgrade
KB0598768PRB712086Performance AnalyticsWorkbench widget shows values as 0 for an indicator with the Unit set to Time
KB0622432PRB704793Platform PerformanceWhen using UI16 in IE, the application navigator (left nav) is blank - it loads continuously or does not load
KB0597754PRB678868ChatConnect conversation (in full view) can cause requests to flood the default semaphore queue and cause other requests to be rejected on the affected node (429 errors)
KB0598576PRB723876Performance AnalyticsWhen removing breakdown from a workbench, supporting indicators do not reset
KB0623236PRB672996PersistenceRe-parenting of cmdb_ci to cmdb during an upgrade can cause data loss on unique, composite indexes on cmdb_ci (split after re-parenting).
KB0584506PRB650566ListsIn UI16, personalized lists are overwritten by other users' preferences. User list personalizations may be visible to other users with the same roles.
KB0688484PRB1252332Performance AnalyticsOn domain separated instances, Performance Analytics Collection Jobs do not use [sys_choice] Breakdown Elements defined on a parent domain only. As a result scores are not collected per Breakdown Element.
KB0623106PRB741934ReportingPA - Changing language from English affects the monthly order in reports containing three data sets.
KB0623275PRB1028261PersistenceAdding a new column to very large tables with a default value can take an extremely long time
KB0598348PRB657894Service CatalogThe TASK table and the Catalog Task use the same numbering prefix, which causes number duplication
KB0635475PRB964769Performance AnalyticsPerformance Analytics data collection jobs cause nodes to run out of memory (originally PRB650867)
KB0682431PRB1248404EmailNotifications sent to a group might not add some users acting as delegate if they were already included as a recipient
KB0689624PRB644830System ApplicationsUninstalling an application leaves orphaned sys_storage_alias records and columns in database
KB0679518PRB1250774Service CatalogExcessive size of ZZQUESTION_CACHEYY cache causes high memory usage issue
KB0565514PRB650795Service CatalogWhen a base system (out of box) Service Catalog item (sc_cat_item) or category (sc_category) form is updated, the updates are not visible on other app nodes without performing a cache flush
KB0550591PRB628968Service Catalogg_form.getReference does not work on variable editor on sc_req_item RITM form
KB0623794PRB706598EmailReply emails without a watermark that have a non-unique or multi-word display field will be classified as 'new'
KB0596724PRB660102ReportingWhen a report saves for the first time, the groups and users in the sharing options are not saved
KB0687771PRB1282507Service PortalService Catalog Service Portal plugin must not be activated before the core Service Portal plugin
KB0687771PRB1282507Service PortalService Catalog Service Portal plugin must not be activated before the core Service Portal plugin
KB0688314PRB1282065PersistenceSetting the term config table property glide.db.query.term. table_limit to zero causes severe cache issues on sys_term_table_cache and a high flush count
KB0688314PRB1282065PersistenceSetting the term config table property glide.db.query.term. table_limit to zero causes severe cache issues on sys_term_table_cache and a high flush count
KB0621602PRB627055EmailFour-byte UTF8 emojis cause emails to be truncated in the database
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0622836PRB956239User Experience EngineeringAdding special characters to a UI page causes display errors when the page is shown as standalone
KB0610585PRB716958Service PortalIE11 Memory consumption issue in Service Portal
KB0597531PRB705325Import / ExportXML export does not use streaming when sys_target is empty
KB0597727PRB712728Performance AnalyticsDetailed Scorecard scores not displaying the correct formatting
KB0598386PRB674191DiscoveryThe Model Name and Manufacturer fields are switched
KB0639102PRB1162821ListsReports containing a field from a variable are default to only showing the first record and throws a NullPointerException error
KB0610433PRB710680Project ManagementProgram and Portfolio manager roles get Access Denied error when trying to access Program and Portfolio workbench modules
KB0622288PRB808426DiscoveryWhen Windows Server 2016 is discovered, it is incorrectly classified as a Computer CI
KB0661797PRB1235331Update SetsGrandchild tables of task created as TPC can be corrupt if created in the wrong order
KB0647479PRB935816Service Catalog: Service Portal WidgetsService Portal Catalog: Need a mechanism to set the 'Requested For' value for Order Guides
KB0550658PRB627015On-call SchedulingOnCallRemindersNG().getNumberOfDaysTillNextRotation() function returning incorrect number of days when it spans a daylight savings change
KB0623193PRB995233EmailGroup Email is not included as a notification recipient if the email address is the same as the address of a user that has been excluded
KB0656731PRB709927ListsSorting a list view causes the tags column to disappear and be unusable until the list is refreshed.
KB0635680PRB741898ChatEnable agents to create a record off a chat after a conversation is closed
KB0610426PRB670873UI ComponentsExtended tables display work notes above comments regardless of the order indicated in the form layout
KB0662271PRB1236116Service PortalKingston Service Portal: Not possible to nest multiple widgets in an already embedded widget.
KB0596412PRB660783Knowledge ManagementVertical scroll bar is not enabled for $knowledge.do inside iframe in ESS portal
KB0635412PRB1107867UI ComponentsDomain picker breaking on upgrade if instance does not contain UI16 plugin (UI15 only)
KB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to comma
KB0634440PRB1103343Activity StreamTurning off Live Forms (glide.ui16.live_forms.enabled) in Jakarta hides Journal Fields associated to Activity Formatter, Activities(Filtered).
KB0621732PRB668581Service Catalog'Price if checked' and 'Recurring price if checked' fields are Decimal type, preventing the use of multi-currency for check box catalog variables
KB0597848PRB632390Import / ExportThe sys_update_version table grows excessively due to XML-based imports
KB0562870PRB656274Server Side ScriptingExcessively large script may cause Rhino to generate more Java byte code than is allowed by the Java specification
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0635037PRB1040411Service CatalogATF: Users are unable to set the values to the variables in Record Producer and Catalog Items
KB0634595PRB1058467Asset ManagementWhen Discovery and SCCM are operating together, the SCCM import creates duplicate Discovery model records
KB0635917PRB1100030EmailEvent Queue Critical - email.read events delay caused by RecordLocatorStrategy.java:223
KB0647826PRB1234649Service MappingPattern execution may hang when users try to restart the WMI Collector Service
KB0534762PRB585707UI ComponentsForm Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0622130PRB924635Forms and FieldsReal-time concurrently updated checkbox field value does not save properly
KB0598203PRB649671AuthenticationDigest authentication is not functioning as expected via the Multi-SSO configuration
KB0635225PRB1158535ListsIn Jakarta, setting the property 'glide.ui.escape_all_script' to 'false' causes issues with List v2 pagination and context menu
KB0564063PRB590079UI ComponentsUI Macro/Formatter containing
breaks tabs on forms
KB0594575PRB664557Service CatalogCatalog UI policies are not applying to variables in a RITM / Catalog Task variable editor when read-only
KB0621479PRB820893UI ComponentsThe user preference type true | false is causes issues when capitalized
KB0623810PRB1073350Import / ExportSlow business rule 'Set synchronous import set' due to non-indexed sort in setImportSetRow function to retrieve next row number
KB0623489PRB1079599Project ManagementMSP 2016 not supported in import
KB0623489PRB1079599Project ManagementMSP 2016 not supported in import
KB0598314PRB609362UI Policy/Client ScriptIncident form validation issue allows ticket to get submitted without values in mandatory fields
KB0679411PRB1248691CurrencyCurrencyPriceOptimizer can generate a NullPointerException when memory usage is high during a table reindexing process
KB0679411PRB1248691CurrencyCurrencyPriceOptimizer can generate a NullPointerException when memory usage is high during a table reindexing process
KB0635021PRB1116898DiscoveryIf a pattern with '&' in its name is created, all the patterns on MID Server are deleted

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Article Information

Last Updated:2018-06-28 22:00:54
Published:2018-04-28