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Description

When you change the logo associated to the standard block "HR Header Block," the new image is not visible to non-admin users.

Steps to Reproduce

  1. As a System Administrator, activate Human Resources Application: Core [com.snc.hr.core].

    Demo data is not needed.

  2. As a System Administrator, activate Human Resources Application: Core [com.snc.hr.core].

    Demo data is not needed.

  3. Navigate to Content Management > Blocks > Open Headers.

  4. Open the "HR Header Block" record.

  5. Click the "Click to add" link for the Logo.

  6. Upload an image.

  7. Navigate to the HR CMS portal at http://instance_name.service-now.com/hr.

  8. Verify that the image is displayed in the header.

  9. Impersonate Beth Anglin and clear the browser cache.

  10. Navigate to the HRM CMS portal at at http://instance_name.service-now.com/hr.

    Notice that the image is not properly displayed. Instead a "broken link" image is shown.

    Also notice in the browser console that there is a 403 Forbidden error retrieving the .iix file representing the image.

 

 

Workaround

  1. As a System Administrator, type sys_security_restricted_list.list in the navigation search.

  2. Create a new record with the following values:

    • Active: Checked
    • List context: image_restricted_table_pattern
    • Value: ZZ_YYcontent_block_open_header
    • List type: whitelist
  3. Save the record.

    The header logo image should now be displayed for all users.

 

 


Related Problem: PRB1273176

Seen In

Istanbul Patch 11
Kingston Patch 3a

Intended Fix Version

London

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-04-26 01:07:17
Published:2018-04-26