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Description

When using custom orchestration activities in a workflow that precede a join activity, when the join activity is executed, a Null Pointer Exception premature terminates the workflow execution.

Steps to Reproduce

  1. Navigate to Service Catalog/Catalog Definitions/Maintain Items.
  2. Create a catalog item.
  3. Next to the Workflow field, click the lookup icon.
  4. Next to Workflow at the top, click New to create a workflow with an Orchestration activity and a Join activity.
  5. Click Try it and then Order Now to order the item.
  6. Navigate to the requested item you just created.
  7. In the Catalog Tasks related list, change the state of tasks to Complete.
  8. Refresh the related list and click Show Workflow.

Note: An error occurs when the workflow reaches the Join activity.

 

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix to this issue. You can subscribe to this known error article (click the Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB1270381

Seen In

There is no data to report.

Intended Fix Version

Kingston Patch 6
London

Fixed In

Jakarta Patch 9
Kingston Patch 4 Hot Fix 1
Kingston Patch 5

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-05-21 09:19:24
Published:2018-04-26